Privacy Notice

Last updated: November 2026

DescribeVid turns your videos into accessible versions with closed captions and spoken audio description. This notice explains, in plain language, what we collect and what we do with it.

What we collect

  • Account details: your email address and the name or company name you give us when you sign up.
  • Your videos: the video files you upload, plus the captions, descriptions, narrated audio and finished videos we create from them.
  • Usage information: your point balance, processing history and playback minutes, so we can charge points correctly.

How we use it

  • To process your videos: generate closed captions, write audio descriptions, narrate them and mix them into your video.
  • To run your account: track points, show your library and let you embed your player on your own website.
  • To keep the service reliable: diagnose errors and prevent abuse.
  • We do not sell your personal information or your videos, and we do not use your videos to advertise to you.

Who processes your videos

  • To do the work, your video is sent to the specialist services that power DescribeVid: an AI service that watches and transcribes the video, a voice service that narrates the descriptions, and a video rendering service that produces the finished files.
  • These services process your video only to provide the result you asked for.

Who can see your videos

  • Your videos are stored privately. Only you can see them in your library.
  • If you create an embed code and place our player on your own website, anyone who visits that page can watch the videos you included. You can reset your embed code at any time, which breaks the old one.
  • Site administrators can review processed videos to operate and improve the service.

How long we keep things

  • Your videos and finished files stay in your account until you delete them or close your account.
  • Temporary working files created during processing are deleted automatically once a video finishes.

Your choices

  • You can download your finished videos and caption files at any time.
  • You can ask us to delete your account and the videos in it by contacting us.

Contact

  • Questions about this notice or your data: support@describevid.app.